Frequently Asked Questions

You can schedule service by calling us at (989) 963-9180 or submitting a free quote request through our website. We typically offer same-week appointments and will work around your schedule.

We accept cash, checks, and all major credit cards. Payment is due upon completion of service. We'll provide a detailed invoice before we begin work so you know exactly what to expect.

We serve Michigan's Thumb region across Huron, Tuscola, Sanilac, and Bay Counties, including Bad Axe, Caro, Cass City, Harbor Beach, Sandusky, Sebewaing, Bay City, Caseville, Unionville, Pigeon, Elkton, Port Austin, Port Hope, Kinde, Ubly, and Owendale.

Yes, Premier Reflections LLC is fully insured with comprehensive liability coverage. We carry both general liability and workers' compensation insurance to protect your property and our team.

Absolutely. We use environmentally responsible cleaning solutions that are safe for your family, pets, plants, and the local Michigan ecosystem. Our soft-wash treatments are biodegradable and EPA-compliant.

Soft-washing uses low pressure (similar to a garden hose) combined with specialized cleaning solutions to safely remove algae, mildew, and dirt. Unlike high-pressure washing, soft-washing won't damage siding, paint, or window seals—making it the preferred method for vinyl, brick, and painted surfaces.

Yes. Our soft-wash method is specifically designed to be safe for all siding types including vinyl, aluminum, wood, brick, and stucco. We use carefully measured cleaning solutions and low pressure to clean without causing damage.

Most residential homes take 2-4 hours depending on size and condition. We'll provide an estimated timeframe when we quote your project.

With proper soft-wash treatment, results typically last 12-18 months in Michigan's climate. Homes in heavily shaded areas or near woods may need service sooner due to increased algae and mildew growth.

No. We use a gentle soft-wash method specifically designed for asphalt shingles. Unlike high-pressure washing (which can strip granules and void warranties), our low-pressure treatment safely removes algae and moss without damaging your roof.

Our soft-wash method is safe and will not void manufacturer warranties. In fact, many warranties require proper maintenance. High-pressure washing can void warranties, which is why we never use it on roofs.

Results typically last 12-24 months depending on shade coverage and environmental factors. North-facing roofs and homes near trees may see algae return sooner.

Yes. We use specialized degreasers and high-pressure techniques to remove most oil stains, tire marks, and rust stains. While some deeply set stains may lighten rather than disappear completely, we achieve excellent results on most concrete surfaces.

When done properly, no. We use appropriate pressure settings and techniques for concrete surfaces. Our experienced team knows how to clean effectively without etching or damaging concrete, pavers, or decorative finishes.

We recommend twice per year—once in late spring and once in late fall after leaves have fallen. Homes near many trees may benefit from more frequent cleaning to prevent overflow and foundation damage.

Yes. Complete downspout flushing is included with our gutter cleaning service. We ensure water flows freely from your roof to ground level.

Gutter whitening removes the black streaks (tiger stripes) that form on the exterior of gutters. These streaks are caused by asphalt runoff and environmental buildup. We use specialized cleaners to restore gutters to their original appearance.

Yes. Our window cleaning service includes both interior and exterior glass, plus tracks, screens, and sills. We protect your surfaces and leave windows streak-free.

Yes. We carefully remove screens, clean them, and reinstall them as part of our complete window service.

We use extension poles and proper safety equipment to safely clean second-story windows from the ground. For difficult-to-reach windows, we may use ladders with stabilizers to protect your siding.