Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Request a free quote through our website
• Contact us via phone, email, or contact forms
• Schedule a service appointment
• Subscribe to our communications

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Property address, service type requested, and project details
• Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
• Communication Records: Messages, inquiries, and feedback you send to us

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information through analytics tools and cookies:

• Usage Data: Pages visited, time spent on site, and navigation patterns
• Device Information: Browser type, operating system, IP address, and device type
• Analytics: We use Google Analytics 4 to understand how visitors interact with our website

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide quotes, schedule appointments, and deliver the services you request
• Communication: To respond to your inquiries, send appointment reminders, and provide customer support
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send promotional materials and service updates (only with your consent; you may opt out at any time)
• Website Improvement: To analyze site usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers).
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• Consent: With your explicit consent for other purposes

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: